Support tickets that don't fall through the cracks
TicketDesk routes every email, chat and form submission into one shared inbox, times it against your SLA, and tells you the moment one is at risk — before the customer has to ask twice.
- #482 Refund not received J. Alvarez Open 2m
- #519 Can't log in R. Okafor Open 4m
- #524 Duplicate charge on invoice M. Sato Pending 11m
- #531 Password reset email missing T. Kowalski Pending 18m
- #537 Export to CSV is truncated S. Brandt Resolved 26m
Everything a queue needs, nothing it doesn't
Three parts, built to work together — not three products stitched into one dashboard.
< 2 min routing
Smart routing
Every new ticket is scored on skill, language and current load, and lands with the right agent — not just the next one in line.
1 inbox, 6 channels
Shared inbox
Email, live chat and web forms land in a single thread, so two agents never answer the same question twice.
99.3% SLA met
SLA timers
Every ticket carries a visible countdown and escalates itself to a manager before it breaches, not after.
How it works
From the first message to a closed ticket, in three steps.
Capture
A ticket arrives by email, chat or web form and is logged immediately, with its full history attached.
Route
Routing rules assign it to the right agent in seconds, weighted by skill, language and who's free right now.
Resolve
The agent replies from the shared inbox; the SLA timer stops and the customer is updated in the same motion.
Plans that scale with the queue
One flat price per seat. No routing fees, no "contact sales" for basic reporting.
Starter
For small teams answering their first few hundred tickets a month.
$19$15 / seat / mo
- Up to 3 seats
- Shared inbox, 2 channels
- Email support
Team
For support teams that need routing rules and SLA timers on every ticket.
$49$39 / seat / mo
- Up to 15 seats
- Smart routing & SLA timers
- All channels + integrations
- Priority support
Business
For larger teams that need SSO, custom SLA policies and audit logs.
$99$79 / seat / mo
- Unlimited seats
- Custom SLA policies
- SSO & audit logs
- A named account manager
What support managers say after switching
“TicketDesk cut our backlog in half inside a month. The routing rules alone paid for the seat.”
Backlog down 52%
“We finally have one inbox instead of four inboxes and a spreadsheet nobody trusted.”
First-response time down 41%
“SLA timers made escalations visible instead of a surprise on a Friday afternoon.”
SLA breaches down 68%
Give every ticket a reply they don't have to chase
Set up your shared inbox in the time it takes to read this page. No credit card, no sales call.